Terms & Conditions

These Terms & Conditions ("Terms") govern your use of the website www.masaa24.co.tz and the services provided by Ghostech Team, a trading division of Masaa24 Networks, based at Mbalizi Road, Mbeya, Tanzania ("Ghostech Team", "we", "us"). By using our website or engaging us for any service, you agree to these Terms.

1. Services

Ghostech Team offers digital consulting services including website design and development, hosting and domain management, mobile-app publication assistance, DUNS registration assistance, Google Play Console setup, Apple Developer setup, payment integration including USDT, and related advisory work for businesses in Tanzania and abroad. Each engagement is governed by a separate written quotation or scope of work which forms part of these Terms.

2. Quotations and acceptance

Quotations are valid for 14 days from issue unless stated otherwise. A project is considered accepted when you confirm acceptance in writing (email or WhatsApp message) and pay any required deposit. From that moment a binding agreement exists between you and Ghostech Team.

3. Payments

• Standard payment terms are 50% deposit before work starts and 50% on completion, unless agreed otherwise in writing.
• We accept M-Pesa, Tigo Pesa, NMB, CRDB, NBC bank transfer, Binance Pay (USDT) and selected international cards.
• All prices are quoted exclusive of VAT unless stated. Where VAT applies, it is added at the prevailing rate.
• Late payments accrue interest at 2% per month or the maximum permitted by Tanzanian law, whichever is lower.
• Deposits are non-refundable once work has begun. Refunds of any balance, if applicable, are issued at our discretion to the original payment method.

4. Client responsibilities

You agree to provide accurate information, including legal business name and registration details; to supply content (text, images, logos) in usable formats within agreed timelines; to respond to requests for feedback within five working days; and to ensure you own or have permission to use any material you give us.

5. Intellectual property

On full payment, you receive full ownership of the final delivered work product (website code, custom designs, copy we write for you) subject to any third-party components which remain governed by their own licences. Until full payment, all intellectual property remains with Ghostech Team. We retain the right to display non-confidential work in our portfolio unless you ask us in writing not to.

6. Third-party services

Many of our deliverables rely on third-party platforms (domain registrars, hosting providers, Google, Apple, Dun & Bradstreet, payment processors). We do not control those platforms and we are not responsible for their downtime, fees, policy changes, suspensions or rejections. Where third-party fees are payable (for example a domain renewal or a Google Play Console fee), they are your responsibility.

7. Warranty

We warrant that our work will be performed with reasonable skill and care in line with Tanzanian industry practice. We do not warrant that the website or any software will be uninterrupted, error-free, or fit for any purpose you have not communicated to us in writing.

8. Limitation of liability

To the maximum extent permitted by law, our total aggregate liability to you arising from or relating to any engagement is limited to the amount you actually paid us under that engagement in the 12 months immediately preceding the event that gave rise to the claim. We are not liable for any indirect, consequential, special or punitive damages, including loss of profits, loss of data, loss of business or loss of goodwill.

Nothing in these Terms limits liability for fraud, gross negligence, wilful misconduct, or any liability that cannot be limited under Tanzanian law.

9. Confidentiality

Each party agrees to keep confidential any non-public information received from the other party and to use it only for the purpose of the engagement.

10. Termination

Either party may terminate an engagement on 14 days' written notice. If you terminate before completion, you are liable for the work performed up to the termination date and any unrecoverable third-party costs. We may terminate with immediate effect if you breach these Terms, fail to pay invoices when due, or ask us to perform unlawful or unethical work.

11. Force majeure

Neither party is liable for delay or failure caused by events beyond reasonable control, including but not limited to power outages, internet failures, government action, pandemic, war or natural disaster.

12. Governing law

These Terms are governed by the laws of the United Republic of Tanzania. The courts of Mbeya have non-exclusive jurisdiction over any dispute.

13. Changes to these Terms

We may update these Terms from time to time. The current version is the one published on this page.

14. Contact

For any questions about these Terms, contact us at hello@masaa24.co.tz or via our contact page.